If you already own an eFOLDi, you can continue to contact us by phone, email or via our website with any queries. If your product develops a fault, there is a good chance it can be rectified simply and explained over the phone.
If the eFOLDi has to be returned to our workshop for repair, you can expect our technicians will ensure strict hygiene protocols and ensure your product is returned to you cleaned and safe for you to use.
If one of our UK representatives visit your home for a home demonstration or to carry out a repair, he or she will observe strict hygiene protocols. This includes regular use of hand sanitizer products, wearing PPE masks, eliminating physical greetings such as handshakes and frequently cleansing equipment they carry.
You can expect our representatives to limit their time in your home to the minimum necessary and to observe social distancing guidelines while they are there. In most cases you won’t even need to be in the same room.
All SunTech UK Ltd t/a eFOLDi employees have been instructed to self-isolate immediately if they experience any symptoms of Coronavirus and should not come into direct contact with our customers or our own employees.
Suntech UK Limited is registered in England and Wales, Company Registration Number: 06906908. Our registered office is 25 Ormside Way, Holmethorpe Industrial Estate, Redhill, England, RH1 2LW.
Suntech UK Limited is registered in England and Wales, Company Registration Number: 06906908. Our registered office is 25 Ormside Way, Holmethorpe Industrial Estate, Redhill, Surrey, England, RH1 2LW. Suntech UK Limited is an Introducer Appointed Representative ('IAR') of Switcha Limited, Trading as Kandoo which is authorised and regulated by the Financial Conduct Authority, Firm Registration Number: 828963 for Credit Broking and Insurance Distribution. Switcha Limited is a Credit Broker and not a Lender. You can check this on the Financial Services Register at https://register.fca.org.uk/.
We are not currently offering home demonstrations in the US. To purchase online, or to contact one of our USA partners, please use the button below
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