National Helpline: 1888 656 6268

Email: sales@efoldi.com

If you need to return your product, please complete the eFOLDi Return Request Form below

Reason For Request

We aim to respond to all requests within 24 hours Monday - Friday (response times may be longer at weekends or peak hours)



Returns Policy

If you're not happy with your purchase from efoldi.com, send it back within 30 days for a refund, with 25% restocking fee for all items.

  • The item must be as new and unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches remotes

  • The product must be sent back with all items including (but not exhaustive) keys, battery, charger, manual and original packing

  • Return shipping costs are the responsibility of the customer, we recommend you use a tracking service and shipping insurance

  • Items must be returned within 30 days

  • Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable

  • Cancellation of custom or pre-made orders have a 25% restocking fee, if cancelled after 24 hours