National Helpline: 1888 656 6268


If you need to return your product, please complete the eFOLDi Return Request Form below

Reason For Request

We aim to respond to all requests within 24 hours Monday - Friday (response times may be longer at weekends or peak hours)

Returns Policy

If you're not happy with your purchase from, send it back within 30 days for a refund, with 25% restocking fee for all items.

  • The item must be as new and unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches remotes

  • The product must be sent back with all items including (but not exhaustive) keys, battery, charger, manual and original packing

  • Return shipping costs are the responsibility of the customer, we recommend you use a tracking service and shipping insurance

  • Items must be returned within 30 days

  • Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable

  • Cancellation of custom or pre-made orders have a 25% restocking fee, if cancelled after 24 hours