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We’ve got answers! Find answers about features, specifications, usage, and how our home demo service works. If you need additional help, our team is here to support you every step of the way!
Call us on 0800 915 0800
Frequently Asked Questions
Need assistance? Call us for free on 0800 915 0800
How much does my eFOLDi Explorer weigh?
Your eFOLDi Explorer weighs 17kg (38 lbs) without the battery, and 19kg (42 lbs) with the battery. It’s designed to be lightweight and easy to handle, so you can enjoy your ride without worrying about heavy lifting.
How much weight can my eFOLDi Explorer carry?
Your eFOLDi Explorer can safely carry up to 120kg (265 lbs), making it perfect for a variety of users and ensuring stability and comfort during your journey.
How fast can my eFOLDi Explorer go?
The eFOLDi Explorer can travel up to 4mph on slow speed and 8mph on fast speed. Your speed will depend on factors like terrain, slope, weather, and how much weight you're carrying. The throttle is adjustable, so you can go at your own pace by gently twisting the throttle — no need to go at full speed unless you want to!
Note: When riding on the pavement a maximum speed of 4mph should be observed.
Is the eFOLDi Explorer suitable for tight spaces?
Yes, the eFOLDi Explorer is ideal for tight spaces. Its three-wheel design allows for a smaller turning radius, making it highly manoeuvrable in narrow aisles and confined areas. Combined with its lightweight construction, the eFOLDi Lite offers excellent agility and ease of control, perfect for indoor environments and spaces where space is limited.
How long does the battery take to charge?
The battery will take up to 5 hours to charge. We recommend charging it when the voltage display shows less than 24, and it will be fully charged when it reaches 29.2. This will give you a nice full charge for your next outing! For light use, we recommend a top up charge every 2-3 months.
Can I charge my eFOLDi Explorer with the battery left in?
Yes, you can charge the battery either inside or outside the eFOLDi Explorer — whichever is more convenient for you!
We do not recommend leaving any battery charging overnight unsupervised, even though our batteries are among the most reliable and safest on the market.
How far will my eFOLDi Explorer go on a full charge?
On a full charge, your eFOLDi Explorer can travel up to 22km (14 miles) on smooth, even surfaces. Your actual range may vary depending on factors like terrain, weather, and how much weight you're carrying.
What tyre pressure should I use?
For a comfortable ride, we recommend inflating each of the three tyres to 35 PSI. This should provide a smooth ride on most surfaces, but feel free to adjust based on the terrain and load.
What size inner tube do I need if I get a puncture?
You’ll need a 12” inner tube for the front tyre and a 10” inner tube for the rear. Be sure to keep a spare on hand for peace of mind!
How do I change the front tyre or inner tube?
Contact eFOLDi for further information and a how to guide.
What kind of brake system does my eFOLDi Explorer have?
The eFOLDi Explorer uses a cable rim brake, just like a bicycle. Over time, the brake cables may stretch and the brake pads may wear out, so be sure to book a service if you notice a drop in performance. To engage the brake lock, just pull the brake lever and push the lock into place. Remember to always disengage the brake lock before folding your eFOLDi Explorer to avoid damage.
What do the keys do?
There are two types of keys:
Flat keys are for the ignition located next to the throttle.
Rounded keys are for the battery — they lock and unlock the battery in the compartment at the back of your eFOLDi Explorer.
Where is the battery on my eFOLDi Explorer?
The battery is located in a compartment just behind the backrest, so it’s easy to access when you need to charge or remove it.
Can I charge my phone from my eFOLDi Explorer battery?
Yes, there is a USB port for charging your phone if needed.
Is the handlebar or seat height adjustable?
Unfortunately, the handlebar and seat height on the eFOLDi Explorer are fixed and not adjustable. However, it’s designed to provide a comfortable position for most users.
Can I take my eFOLDi Explorer on an aeroplane?
Yes! You can take your eFOLDi Explorer on a plane. You’ll need to remove the battery and keep it with you in the cabin, while the main scooter will be safely stored in the hold. Cabin crew will return it to you when you land. Just be sure to check with your airline before travelling, as each airline may have specific guidelines for mobility devices and requirements for travelling.
Do I need to register my eFOLDi Explorer with the DVLA?
Yes, if you plan to use your eFOLDi Explorer on the road, you’ll need to register it with the DVLA as a Class 3 mobility scooter. Don’t worry — we’ve made it easy! You’ll find a simple guide and a pre-filled form in your manual and welcome pack (also available on the eFOLDi website). Just follow the steps and send it off to complete your registration.
Frequently Asked Questions
Need assistance? Call us for free on 0800 915 0800
How much does the eFOLDi Lite weigh?
The eFOLDi Lite is lightweight, weighing just 14kg (31lbs) without the battery, and 16kg (35lbs) with the battery. It's easy to handle, making it a great choice for daily use.
How much weight can the eFOLDi Lite carry?
The eFOLDi Lite can carry up to 120kg (265lbs), offering plenty of capacity for most users.
What is the maximum speed?
The eFOLDi Lite can reach a top speed of 6km/h (4mph), which is perfect for safe and comfortable travel on most pavements. There is a turn speed controller that automatically reduces the speed down to 3km/h (2mph) for extra safety and during sharp turns.
*Manufacturing tolerances may vary
Does the eFOLDi Lite come with keys?
No, the eFOLDi Lite does not require keys for operation.
Where is the battery located?
The battery is conveniently located in the footrest, so it’s easy to access when needed.
How long does the battery take to charge?
It takes up to 5 hours to fully charge the eFOLDi Lite battery. Be sure not to charge for more than 24 hours to maintain battery health.
Should I charge the battery overnight?
We do not recommend leaving any battery charging overnight unsupervised, even though our batteries are among the most reliable and safest on the market.
Can I charge the eFOLDi Lite with the battery left in?
Yes, you can charge the battery while it is still in the scooter using the charging port located at the top of the steering column. Alternatively, the battery can be removed and charged separately.
How far will my eFOLDi Lite go on a full charge?
Under normal, flat, dry conditions, your eFOLDi Lite can travel up to 16km (10 miles) on a full charge. Keep in mind that factors like terrain and weather can affect the range.
Is the eFOLDi Lite suitable for tight spaces?
Yes, the eFOLDi Lite is ideal for tight spaces. Its three-wheel design allows for a smaller turning radius, making it highly manoeuvrable in narrow aisles and confined areas. Combined with its lightweight construction, the eFOLDi Lite offers excellent agility and ease of control, perfect for indoor environments and spaces where space is limited.
Will I need to pump up the tyres of my eFOLDi Lite?
No, the eFOLDi Lite features solid tyres, so there’s no need to worry about punctures or inflation.
However, if you choose to have pneumatic tyres fitted, they will require pumping and inner tube replacement for puncture repair, please see below.
What tyre pressure do I need?
For a smooth and comfortable ride, inflate the rear tyres to 35PSI. The eFOLDi Lite has a solid front tyre, so no need to worry about air pressure there!
What size inner tubes will I need if I get a puncture?
If you ever need to replace the inner tube, you’ll need a 10" x 2" size for the rear tyres.
How do I remove the rear wheels?
Removing the rear wheels is simple! Just press the button in the centre of each wheel, and it will release from the frame for easy removal.
Is the handlebar height or seat adjustable?
Unfortunately, neither the handlebar nor the seat is adjustable on the eFOLDi Lite. However, the scooter is designed to provide a comfortable ride for most users right out of the box.
How are the armrests fitted?
The armrests are an optional accessory and can be fitted free of charge by eFOLDi before dispatch, or retrospectively but charges will apply. Call 0800 915 0800 for a quotation.
Can I use the travel cover with the armrests fitted?
Unfortunately, the travel cover will not fit when the armrests are added.
Can I order a different colour seat pad?
The seat pad comes standard in black, but you can upgrade to a red cushion as an optional accessory.
Can I replace the solid no-pump tyres with pneumatic tyres?
Yes, pneumatic tyres can be fitted at point of purchase or retrospectively (chargeable) by eFOLDi.
What sort of braking system does the eFOLDi Lite have?
The eFOLDi Lite features a magnetic braking system linked to the throttle. As you release the throttle, the brake is gradually engaged, giving you smooth and controlled stops.
You can also release the magnetic brake if you need to freewheel at any time.
Is the eFOLDi Lite safe when turning?
Yes, the eFOLDi Lite is designed with safety in mind. It features a turn speed reducer that automatically reduces the scooter's speed by 50% if the user applies a turn greater than 20 degrees to the steering column. This ensures a smoother, more controlled turn, enhancing stability and safety during use.
Can I take my eFOLDi Lite on an aeroplane?
Yes! You can take your eFOLDi Lite on a plane. You’ll need to remove the battery and keep it with you in the cabin, while the main scooter will be safely stored in the hold. Cabin crew will return it to you when you land. Just be sure to check with your airline before travelling, as each airline may have specific guidelines for mobility devices and requirements for travelling.
Frequently Asked Questions
Need assistance? Call us for free on 0800 915 0800
How light is the eFOLDi Navigator?
The eFOLDi Navigator weighs just 12.4 kg* (27 lbs) without the battery, and 14 kg ( 31lbs) with the battery. It's light enough to make transport easy, but still sturdy and reliable.
How much weight can the eFOLDi Navigator carry?
The eFOLDi Navigator can safely carry up to 135 kg (21 stone / 297 lbs).
How fast does the eFOLDi Navigator go?
It travels at a comfortable speed of up to 6 km/h (4 mph), perfect for getting around town or enjoying walks.
What kind of braking system does the eFOLDi Navigator use?
It uses a safe and easy-to-use electro-magnetic braking system, which activates as soon as you release the joystick, slowing the chair gently to a stop.
Can I adjust the footrest on the eFOLDi Navigator?
Yes, the footrest has three height settings to suit your comfort, no matter your height.
Can I switch the controller to the other side of the chair?
Yes, the controller is movable, so you can position it on whichever side is most comfortable for you.
How long does it take to charge the eFOLDi Navigator’s battery?
It takes up to 5 hours to fully charge.
Is the battery safe?
The Navigator comes equipped with state-of-the-art, automotive-grade Li-Ion batteries from tier one suppliers that deliver safe, powerful, and long-lasting performance.
The eFOLDi Power Chair comes with two batteries as standard. A main battery and a reserve. The reserve battery plugs into a cradle underneath the Power Chair alongside the main battery. When the main battery is exhausted simply switch the batteries over.
How far can the eFOLDi Navigator travel on a full charge?
It can travel up to 8 miles, depending on factors like terrain and usage.
Do I have to charge the eFOLDi Navigator with the battery still in the chair?
You can charge the battery either while it's still in the chair or by removing it. The battery is detachable, so you can charge it separately, leaving your chair in the car while you recharge. It's all about making it as convenient for you as possible.
Can I take my eFOLDi Navigator on an aeroplane?
Yes, you can! You’ll be able to drive your eFOLDi Navigator up to the cabin door. You'll need to remove the battery and carry it with you during the flight, but your chair will be safely stored in the hold. When you land, your Navigator will be returned to you. Please check with your airline before traveling.
Do I need to register my eFOLDi Navigator with the DVLA?
No, there is no need to register it with the DVLA.
Does the eFOLDi Navigator have keys?
No, it’s simple to use without the need for keys.
Can someone push the eFOLDi Navigator for me?
Yes, if you need a little extra help, the eFOLDi Navigator has an “attendant control” feature. This allows someone to either push you using the motor for assistance or disengage the motor and push the chair manually like a regular wheelchair.
Frequently Asked Questions
Need assistance? Call us for free on 0800 915 0800
What is an eFOLDi Home Demonstration?
An eFOLDi home demonstration is a free, no-obligation experience where one of our product specialists brings eFOLDi scooters and power chairs to your home. You’ll get to see, touch, and try out the products in your own space, and even test folding and unfolding the scooters to see how easy it is. It’s a chance to explore how the products fit into your daily routine and lifestyle.
How does the home demo work?
It’s simple! A friendly expert will visit your home with our eFOLDi products. You’ll get hands-on experience and test the products, including folding and unfolding the scooters yourself, so you can see how easily they fit into your lifestyle and receive personalised guidance. We’ll also take the time to answer all your questions and help you choose the right model for your needs.
Is the home demo really free?
Yes! The home demo is completely free and comes with no strings attached. There's no pressure or commitment—just an opportunity for you to explore eFOLDi products in a relaxed, comfortable environment.
Can I bring a friend or family member to the demo?
Absolutely! We encourage you to invite a family member or friend along for the demonstration. It can help you feel more comfortable and provide a second opinion when making your decision.
What if eFOLDi isn’t right for me?
That’s perfectly okay! We understand that every individual’s needs are different. Our goal is to ensure you find the right mobility solution for you, whether that’s eFOLDi or something else. The demo is about helping you make an informed decision without any pressure.
How do I schedule a home demo?
Scheduling your free home demonstration is easy! Simply give us a call or fill out the form on our website, and we’ll arrange a time that works best for you. Our team will handle the rest.
What should I expect during the demo?
You can expect a relaxed, informative experience where we’ll showcase the features of our products, answer any questions you have, and let you test out our products, including folding and unfolding in your own space. We'll ensure you feel confident in how simple it is to handle on your own.
Can I try multiple eFOLDi models during the demo?
Yes! Our expert will guide you through various eFOLDi models, allowing you to test the ones that best suit your needs. We’ll ensure that you find the right fit for your lifestyle.
If you have any other questions or need more details, don’t hesitate to reach out to us—we’re here to help!
