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eFOLDi, the award-winning portable mobility specialist, has introduced an expanded warranty package for its suite of mobility products, which includes the ultra-lightweight Explorer, Lite and Power Chair models. The initiative underscores eFOLDi’s unwavering commitment to product quality and customer satisfaction, by combining its robust, highly durable products with exceptional after-sales service and a best-in-class warranty solution.
The extension to eFOLDi’s product warranty offers UK retailers significant advantages, which will lead to increased customer satisfaction and brand loyalty, reduced after-sales challenges, and enhanced product differentiation in an increasingly competitive market. The upgraded warranty also promises to deliver greater peace of mind for consumers, by reassuring customers that their initial investment is protected for a much longer period, easing any concerns over unexpected repair and maintenance costs in years to come.
The new warranty scheme from eFOLDi includes 7 years warranty protection on all its lithium-ion batteries and a 2-year comprehensive warranty on all scooter and powerchair models, which covers all the major components, including motor, gearbox, control system, user controls and all the main chassis components. The extended warranty terms will apply to all stock orders, from 1st January 2025.
Tim Ross, National Sales Manager at eFOLDi commented, “We’re excited to announce this significant upgrade to our warranty package for UK mobility retailers. The enhancement is a genuine ‘win-win,’ delivering valuable benefits to both our trade partners and their customers. Thanks to our stringent manufacturing processes, meticulous design controls and rigorous product testing, we can confidently offer extended warranty protection across all our products. Ultimately, this initiative will bolster customer satisfaction and drive trust in the brand, which, in turn, will ensure our retail partners continue to maintain a competitive edge.”
The news from eFOLDi follows the introduction of a range of enhancements to the Lite, its best-selling folding scooter.
For more detailed information about eFOLDi’s extended warranty programme, retailers should contact their local eFOLDi representative or telephone the eFOLDi team directly on 0800 138 2878.
